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November Luncheon: Annual Joint Meeting of Lakewood & Rocky River Chambers

blasingameCox Business Speaker Series presented author & Bloomberg speaker Jim Blasingame to the annual joint meeting of the Lakewood and Rocky River Chambers of Commerce on November 21st, 2013.

Some call him a futurist and others say he’s a heretic. But Jim Blasingame is one of the world’s foremost experts on small business and entrepreneurship. Google ranks Jim as the #1 small business expert and he has received numerous awards and recognition for his work as a champion of small business.

Jim Blasingame is an American small business expert, radio talk show host, author, syndicated columnist, keynote speaker, and president of Small Business Network, Inc., a media company dedicated to serving small business. Jim presented “The Age of the Customer”, where we learned:

  • how relevance is now more important than being competitive
  • why customer expectations have changed and how to discover what they are
  • why old customers aren’t coming back
  • the one thing that wasn’t any part of your past, but will dominate your future
  • and much more!

Jim began the day broadcasting his radio show “The Small Business Advocate” from Cleveland and interviewing Lakewood Chamber members Mike DeStefano (DMS Management Solutions), Maria Shinn (Maria L. Shinn LLC), Ross Keller (Italian Creations), and Jane Kenney (KTG Advertising Solutions), along with Chamber CEO/President Patty Ryan. Listen to the interviews here.